Position Summary

Position is responsible for assisting citizens in obtaining reports (e.g., incident and accident reports) and facilitating the release of criminal histories to citizens. Position processes and enters time-sensitive information into law enforcement databases and distributes that information to IMPD employees and other law enforcement agencies. This position is also responsible for fingerprinting citizens as necessary.

Position Responsibilities

Receives and processes requests for police records (i.e., incident reports, accident reports, criminal histories, etc.) and releases reports as appropriate to citizens and other requestors.

Provides informational services to the public; researches and responds to requests received by telephone, mail, electronically, and in-person.

Sells documents to the public; receives payments (cash, check, credit); balances and closes drawers or registers.

Fingerprints citizens; obtains hard-copy set of fingerprints from customers using ink and paper; obtains digital fingerprints using electronic scanning equipment. Conducts quality control to ensure captured images are within established parameters.

Enters and updates information in computerized law enforcement information systems.

Records and updates request logs and documents.

Files and retrieves documents in electronic and paper files; sets up and organizes files and manuals; counts and alphabetize records; keeps files updated.

Reviews and revises reports and documents for accuracy and completeness.

Conducts research as necessary.

Participates in staff meetings and customer service training.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

Qualifications

High School diploma or equivalent and two (2) years’ work experience and/or education in customer service, records maintenance or clerical field; any combination of education and experience equaling (2) years is acceptable. Must possess effective communication and computer operation skills. Must be able to understand and be in compliance with department policies and procedures, local ordinances, and state and federal laws, especially as pertaining to records release. Position requires strict confidentiality. Must be able to pass pre-employment screening (background investigation, drug screen). Position requires submission to random drug tests. Must be able to perform the tasks required to fingerprint individuals (physically guide and control customer hand movements).

Independent Judgment

This position requires the ability to perform simple math, comprehend reading materials, perform basic oral and written communication, problem solve, possess research and filing abilities, be detail-oriented, and be adaptable to work in various positions within the Case Records Unit.. Actions are controlled by established laws, ordinances, policies and procedures. Position requires a high degree of confidentiality. Errors could result in monetary loss to the department, jeopardize officer and general public safety, and prevent efficient customer service. Tact, diplomacy, and discretion are required when dealing with DPS employees and the general public. Must be able to understand and be in compliance with department policies and procedures, local ordinances, and state and federal laws.

All rates are bi-weekly

Anthem CDHP High Includes Retiree Health Fund employee contribution

Single: $44.89 EE+ Spouse: $89.73 EE+ Child(ren): $68.88 Family: $117.11

Anthem CDHP Medium Includes Retiree Health Fund employee contribution

Single: $61.98 EE+ Spouse: $130.49 EE+ Child(ren): $98.63 Family: $172.33

Anthem CDHP Low Includes Retiree Health Fund employee contribution

Single: $78.25 EE+ Spouse: $169.29 EE+ Child(ren): $126.95 Family: $224.89

Delta Dental High

Single: $13.90 EE+ Spouse: $29.59 EE+ Child(ren): $33.15 Family: $52.66

Delta Dental Low

Single: $8.02 EE+ Spouse: $15.94 EE+ Child(ren): $21.57 Family: $33.15

ANTHEM Vision Plan

Single: $2.85 EE+ Spouse: $5.16 EE+ Child(ren): $5.43 Family: $8.38

Life Insurance Employee Only (rates per $1,000 per month):

Basic: No Cost

Optional Life Insurance Employee Only (rates per $1,000 per month)

Additional:

25-29 $0.053

30-34 $0.075

35-39 $0.090

40-44 $0.120

45-49 $0.203

50-54 $0.330

55-59 $0.545

60-64 $0.723

65-69 $1.308

70 + $1.867

City of Indianapolis and Marion County

,Marion County, IN – Indianapolis, IN, City of Indianapolis and Marion County,
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