Position Summary

Position is responsible for managing telephonic and in-person inquiries from members of the public seeking assessment and other local government related information. The position will provide project management support for the work done by Residential Valuation Analysts, and will ensure that all residential field information is properly input into the property tax database in a timely manner so that it may be used by the Assessment Division and other city and county agencies.

Position Responsibilities

Answers telephone calls, and, using broad general knowledge or the agency’s mission and capabilities, determines

which staff member best addresses the caller’s needs.

Provides general information accessed from the agency’s property assessment databases to members of the public.

Provides data entry support to Residential Field Data Specialists.

Schedules appointments for Residential Valuation Analysts as necessary.

Scans documents and correctly files and indexes those documents within the appropriate data storage system.

Reviews and answers correspondence as appointed or directed.

Maintains all records, files, and documentation in accordance with the agency’s policies.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.


High School Diploma or equivalent and a minimum of one (1) year’s prior work related experience are required. Effective computer and communication skills are required. Applicants must have the ability to assist customers in a professional and courteous manner, whether it’s face-to-face, by email, or over the telephone. Applicants must be able to operate standard office equipment such as a calculator, copier, and facsimile machines. The position requires attention to detail and candidates must be able to type, create, and edit reports as needed, and communicate effectively, both orally and in writing. All activities must comply with state law.

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,Marion County, IN, City of Indianapolis and Marion County,
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